Other Info

Damaged Property

If damage is found during an inspection attempts will be made to determine the cause. In cases where the damage appears to be caused by criminal activity then the Police will be called. An assessment will be made to address the need for repairs and if the damage requires immediate attention and the client so wishes, House Watch Ltd will arrange to have them completed. We will also remain on premise until such repairs are completed and the property can be properly secured. Arrangements can also be made to contact the homeowner’s insurance company, key holder or any other person or business of the client’s choosing. Photos of all damage will also be taken and will be supplied to the client. All time committed to performing these tasks will be subject to fees as noted in the agreed fee structure.

Required Information from Client

>> House and vehicle keys
>> Insurance documents plus contact numbers
>> Key holder information
>> Any preferred contractor that may be required to perform repairs including House Watch Ltd
>> Methods for payment to any contractor required to do repairs
>> Alarm system contact number, codes etc.
>> Cancel newspaper, mail etc
>> Unplug all appliances, TV’s, stereos, computers etc that are not required to be operational

Tasks Not Typically Performed

>> Snow removal
>> Lawn/yard care and maintenance
>> Caring for pets
>> Caring for plants
>> House cleaning and maintenance
>> Pool maintenance
>> Spa/hot tub maintenance
>> Care and maintenance of expensive items such as priceless heirlooms, paintings, jewelry etc
>> Any repairs not authorized by the client

Inspections will be done once every 72 hrs (3 days) or at intervals directed by the homeowner. The inspection period will commence 1 minute after midnight (0001 hrs) on the day following the client’s departure from the home and will conclude 1 minute prior to midnight (2359 hrs) on the day previous to the client’s return date.

**N.B.** It is important to note that House Watch Ltd is not in the business of policing. The only focus is in the monitoring of homes and related property and the subsequent involvement as noted in the service packages. At no time will employees place themselves in compromising situations such as confronting or apprehending subjects engaging in criminal activity on or in relation to the property being monitored.